The diffusion process describes the adoption of a new product by the market. The process has been described by various authors including Rogers (1972) and Bass (1969). This article reviews the main ideas of the model and presents the derivation of key formulas with a discussion of the results.
The adoption of a new product by a market is driven by two factors: innovation and imitation. Some people are wiling to try new products without much information about benefits or adoption by others. They are able to develop an internal justification for adoption. People in this group are trend setters and some of the factors may include a wish to be different, outside the main group or a unique perception of value. Other people adopt new products only when they see the benefits that others can get, they need market proof before committing. This group is probably motivated by a wish to be alike and enjoy common values. A third class includes people that are indifferent or even reluctant to adopt new products. Rogers defines five categories:
- Innovators are those eager to be the first ones to try new products. They are generally happy with an immature product and will pay a premium price to be at the forefront.
- Early adopters are the second wave of people to adopt a new product. This group generally waits to see that the new product has some merits and is not just a novelty.
- Early majority includes those ready to discover benefits in new products, but need reassurance from other adopters before making a commitment.
- Late majority are the adopters that need solid proof of the benefits of adoption by many adopters. They are slow to adopt new ideals and only take on a well established concept.
- Laggards are the last group of adopters forced into adoption because there are no other options available.
We can assume that the conditional probability that an adoption will be made at time by a person who has not adopted up to that time is given by
- effect of external information (market awareness)
- direct promotion
- marketing effort
- effect of internal information (word of mouth)
- cumulative number of adopters at time
Assuming that the total number of adopters will be (market size), then the number of people that have not adopted at time is
The expected rate of adoption at time is
The model incorporates two generally accepted properties of advertising: lagged effects and diminishing returns. An increase in advertising in a given period increases sales in that period and also increases the amount of information available to adopters in future periods. The diminishing return is incorporated in two ways: a reduction in the number of of non-adopters, and the natural log transformation reducing the effect of marketing through time.
The Bass model
If the marketing effort is kept constant then the model describes the rate of adoption in terms of two parameters (Bass 1969).
- Coefficient of innovation:
- Coefficient of imitation:
Assuming that the potential size of the market is m, the rate of adoption A(t) is
The first derivative of the Adoption model with respect to adoption provides some information about the shape of the curve
There are two possible adoption patterns. If then the partial derivative will always be negative and the adoption rate will decrease steadily. If the coefficient of imitation is predominant, then adoption will start low, peak and then decline.
A model for the number of adopters at time can be obtained by integrating the non-linear differential equation for
The peak adoption time is
Finally, the peak magnitude of adoption is
The time scale can be adjusting by observing that the volume of adoption during the first period is , therefore choosing annual figures will result in a time scale in years.
Typical values of the coefficients for consumer goods in western markets are p= 0.016 and q = 0.325. The following chart shows adopters and sales for a market size of 1,000.
There are some interesting observations. The coefficient of innovation must be nonzero for the process to work.There is an inflexion point where the curve changes from convex to concave. This coincides with the peak adoption and for the typical values of p and q it occurs at about 48% of market saturation. Moore (1991) argues that adopters are normally distributed, with innovators representing the segment between two and three standard deviations, or about 2.5% of the market, and places a chasm between one and two standard deviations. That point represents about 16% of the market size and corresponds to the inflexion point in the normal distribution.
The situation described by Moore would correspond to a coefficient of innovation of 0.22 which is very aggressive and atypical.
The model is based on a number of assumptions
- The market potential and composition remains constant over time
- The market is geographically homogeneous. Participants share similar values and culture
- The diffusion of one innovation is independent of any other innovation
- Adoption is modelled as a step function with instant transition
- Marketing activities remain constant and do not affect the diffusion process
- There are no supply restrictions
- Adoption is an personal decision
- The adopter adopts a single product
The timing of the peak adoption which is also the inflexion point is sensitive to the coefficient of innovation .
The coefficient of innovation depends on three parameters related to marketing and promotion; advertising can modifying the behaviour of innovators and increase early adoption.
Determination of the model parameters using sampling data
The model requires knowledge of the market size and the two coefficients. This information can be estimated from sample data using regression by least squares.
The equation for the number of adoptions can be rearranged as follows
This is a second degree polynomial in N(t). For simplicity we can use the following variable substitution where a, b and c depend exclusively on the parameters p, q and m.
The sum of squares can be constructed for minimization
The minimum value of M is determined by the parameters a,b and c which can be calculated by resolving the system of partial derivatives of M and equating to 0
A check of second order derivatives assures that the solution is a minimum
The system of equations can written in matrix form and solved using a spreadsheet, provided that the matrix is non-singular.
The coefficient of determination is given by:
Bass, F (1969) “A new Product Growth for Model Consumer Durables”
Moore, G (1991) “Crossing the Chasm”
Rogers, E (1972) “Diffusion of Innovations”